A New Level of Service

Over 94% group retention rate.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Access to over 5,500 vision provider listings in our region and over 47,000 nationally.

Less than 0.2% of our customer calls are related to service issues.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Our Access PPO dental network increased by 20% in the last year.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

ID cards and member packets are mailed within 4 days of enrollment.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Access to over 7,500 dentist listings in our region and over 120,000 nationally.

93% of claims were processed in fewer than 15 days.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.
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Member Satisfaction

A New Level of Service1

We are responsive, fast, accurate and convenient.

Member Services Performance

  • Less than 0.2% of our customer calls are related to service issues.
  • Average response time to website inquiries within 1 business day.

Claims Performance

  • 93% of all claims were processed in fewer than 15 days.

Operational Performance

  • ID cards and member packets are mailed within 4 days of enrollment.
  • Access to over 7,500 dentist listings in our region and over 135,000 nationally.
  • Access to over 5,500 vision provider listings in our region and over 47,000 nationally.
  • Secure online access for groups, members and dentists minimizes phone calls.

Need more peace of mind? We can provide performance guarantees on everything from reporting and billing accuracy to network retention and member satisfaction.

1 Dominion Dental Services, Inc. Internal Performance Report, 2011.