A New Level of Service

93% of claims were processed in fewer than 15 days.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Less than 0.2% of our customer calls are related to service issues.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Over 94% group retention rate.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Our Access PPO dental network increased by 20% in the last year.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.

Access to over 7,500 dentist listings in our region and over 120,000 nationally.

Access to over 5,500 vision provider listings in our region and over 47,000 nationally.

ID cards and member packets are mailed within 4 days of enrollment.*

* Dominion Dental Services, Inc. Internal Performance Report, 2011.
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What information will members receive when they join a plan?

Select Plan (same as a DHMO) subscribers are mailed two ID cards per family, a Description of Benefits and Member Copayments and a that explains the plan in detail.

Subscribers who select the Discount Program are mailed two ID cards per family, a Description of Services and Member Fees and a Certificate of Coverage that explains the program in detail.

Access PPO subscribers are also mailed two ID cards per family, along with a Coverage Schedule and a Group Insurance Certificate that explains the plan in detail.